Thursday, November 26, 2009

How To Keep Clients Happy And A Commercial Property World

By Cody Scholberg

Keeping a tenant happy means you have a tenant that renews their lease. This means that this tenant is profitable. The primary concern of a commercial property manager is ensuring that this happens. Their primary goal needs to be listening to customer complaints and concerns. Some of the problems that tenants often face are:

Maintenance Mechanical issues Parking Crime on the property Disaster management

What To Expect From A Commercial Property Manager

Signing leases is not the only thing a commercial property manager will be expected to do. In many ways, the job includes a number of realty duties. Commercial property managers are expected to show the advertised property to potential tenants and explain pricing details. They will also amend the lease and explain leasing options. As opposed to a residential property manager, commercial property managers typically need to know more about the legal documentation. Part of the legal documentation comes from the city or state. The other part comes from insurance companies used by the renter and the commercial property itself. A CPM manager must also understand the importance of working with staff.

Working With Tenants That Do Not Pay

Just like with residential property, it is common for commercial property tenants to be late with rent payment. Of course, all property managers will seek to collect as soon as possible. However, when you are dealing with a larger corporation has taken residence in your property, this takes a different angle. For example, the payment may be delayed due to corporate cash flow issues. Although there may be a repayment that happens very quickly, it could take up to four months for these errors to be corrected. In the meantime, you may have several late payment charges. However, keeping a long-term commercial client happy involves being able to dismiss these charges periodically. Of course, you would never want to damage a commercial clients reputation by posting an eviction notice on their front door.

Commercial Property Managers Need The Right Education

Having a number of skills is important to a commercial property manager. There are so many variations with in the field and they need to be prepared for the unexpected. They also need to have experience with the jobs that they are assigning to others. For example, a commercial property manager can be overcharged if they do not understand how the service floors. They will also have trouble assessing the outcome of a situation that arises with a customer. A common example is plumbing. However, there are many points within a foundation of knowledge that a commercial property manager needs to understand. These ideas are valuable and are most often taught in graduate level business management courses.